Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline (24 Hours)

1800 241 7711

A A A

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline

(24 Hours)

1800 241 7711

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline (24 Hours)

1800 241 7711

A A A

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline

(24 Hours)

1800 241 7711

Bulky Item Removal Services

(Not applicable for commercial units)

Read the terms and conditions before proceeding to online application.

Terms and Conditions

  • This service is free of charge for all HDB residents in Bishan-Toa Payoh GRC and Marymount SMC and is not applicable to residents of private properties or commercial tenants.
  • The request can be made via:
    • Phone call
    • Online Submission
    • Walk-in at Town Council Office
  • The service is available from Mondays to Fridays (except Public Holidays) between 2 to 5 pm. The applicant is to give at least 2 working days advance notice upon request (except Saturdays, Sundays and Public Holidays).
  • Town Council will remove up to 3 items each time per household, once a month.
  • Town Council removal service does not cover the following non-exhaustive list:
    • Renovation items / debris, eg. customised & built-in cabinet / fixtures, window, frame, door, toilet bowl, sink, false ceiling, and the like
    • Moving out / Shifting of unit
    • Heavy items, eg. fish tank, organ, piano, safe deposit box, etc where the items have to be managed by more than 2 conservancy workers
    • Furniture too large to move out of the unit.
    • Large gym sets, fitness equipment etc.
    • Any other item that is unable to fit into the lift
    (Note: Applicant has to dismantle the item prior to placing outside the unit)

    Examples of Count of Bulky Item Removal Services
    • One fridge & one washing machine = 2 items
    • One writing table & 2 chairs = 3 items
    • One 2-seater sofa and one single-seater sofa = 2 items
  • Applicant to tag the items for removal and place them outside the unit on removal day. However, for situations where the items cannot be placed outside the unit, our workers will enter the unit with the resident’s consent, to remove the item from the unit. (Note: Our Conservancy Workers will not be held liable for any damages during the removal of the items).
  • For requests to remove more than 3 items, the applicant can make their own private arrangement with the conservancy manager with regards to the fee. Town Council shall not be responsible for matters pertaining to this private arrangement. Residents can make their own checks for the market rate and the price quoted is fair before engaging.
  • The Town Council reserves the right to reject items that do not meet our conditions.

We seek all residents’ cooperation not to indiscriminately leave bulky items at the common areas due to safety reasons.

Bulky Item Removal Example

Agree

Resident Information

Name: * Email: Blk No: *
Unit No: *
#
-
Street Name: * Contact No.: *
Mobile No.:
+65
Office / Residential:
+65

Appointment Details

Appointment Date: Appointment Time:

2pm to 5pm

Item Description:
Attachment:
Note: File attachment's size should not exceed 5 Megabytes (MB).

Captcha *

* These fields have to be completed.

Important:
By submitting this form, I agree that the Town Council may collect, use and disclose all information as contained in this form for the following purposes:

  • to provide me with information as requested;
  • to respond to enquiries made or purportedly made by me;
  • to compile and analyse feedback for internal use only; and/or
  • to contact me to request for more information where required.

I further agree that the Town Council may disclose any or all of such information to:

  1. its affiliates, service providers and agents for the above purposes;
  2. public agencies for funding, reporting, statistical, research and survey purposes; and
  3. the Member of Parliament for Bishan-Toa Payoh GRC for communication purposes.

I warrant that where I have disclosed personal data of other individuals in connection with this application, I have obtained the prior consent of such individuals for the Town Council to collect, use and disclose such data for the above purposes.