Town Council Hotline
(During Office Hours)
1800 241 7711
Town Council Hotline
(During Office Hours)
1800 241 7711
By using the services of Bishan-Toa Payoh Town Council (the "Town Council"), you signify that you have read, understood, and agree to the Town Council's collection, use, and disclosure of your personal data as described in relevant portions of this Policy.
We will uphold your trust in us by protecting and responsibly using your personal data while working with key government agencies and our community partners to improve our customer service for municipal services. Together, we aim to improve the living environment of our estates.
The Town Council may collect the following data about you either directly from you, or from your authorized representatives (i.e., persons whom you have authorized and persons who have been validly identified as being you or your authorized representative), from third parties (including government or public agencies), or publicly available sources:
Any personal information held by us will be committed to a high degree of protection. Here are the ways that we collect your data – through these touchpoints which are relevant to how you may interact with us:
You agree that the Town Council may use your personal data where permitted by applicable Law and for the following purposes:
3.1 Service & Conservancy Charges
(a) to facilitate the collection of service & conservancy charges ("S&CC"), the refund of any excess charges, and/or the transfer of credit balance to designated account(s);
(b) for the setting up and/or termination of recurring S&CC payment arrangements with financial institutions and banks (such as Interbank GIRO deduction or credit card monthly payments); and
(c) for the processing and collection of penalty fees, legal fees and/or disbursement fees in connection with late S&CC payments;
3.2 Collection of mortgage instalment & rental on behalf of Housing & Development Board
(a) This is to facilitate the collection of mortgage instalment and rentals on behalf of the Housing & Development Board;
3.3 Booking of facilities
(a) for purposes of processing your application to use common facilities (e.g. void deck, open space, common property etc.), including evaluation of your application and the purpose of use, and contacting you in connection therewith; and
(b) (b) for administration purposes upon grant of permit, including the issuance of permit, collection of payments, inspection of facilities after use, refund of deposit, and processing any cancellations;
3.4 Other services (e.g. bulky item removal).
This is for the purposes of administering your request for Town Council services (such as bulky item removal service), including the evaluation of your request, and contacting you in connection therewith;
3.5 Financial assistance and/or S&CC instalment payment plan
(a) for purposes of processing your application for financial assistance and/or S&CC instalment payment plans, including evaluation of your suitability, contacting you in connection therewith, preparation of assessment reports, application to public agencies for financial assistance schemes, and conduct of means test; and
(b) for disbursement of funds and/or administration of S&CC instalment payment plan upon approval;
3.6 Surveys and polls (e.g. Neighbourhood Renewal Programme, residents' satisfaction surveys)
(a) to collate and analyse your preferences on improvement works in the neighbourhood (such as support for such works, preference on type of improvement works, colour schemes etc.); and
(b) to collate and analyse your satisfaction levels (ratings or otherwise) on the Town Council's provision of services and performance of works;
3.7 Enquiries or feedback
(a) to provide you with information as requested and/or to respond to your enquiries;
(b) to compile and analyse your feedback for internal use; and
(c) to contact you to request for more information where required;
3.8 SMS-Alerts: This is to facilitate the Town Council in sending announcements, alerts and/or updates relating to estate matters via SMS;
3.9 Quiz: to facilitate and administer quizzes, including announcement of winner(s), notification to collect prizes, gifts or vouchers;
3.10 Photographs and video images taken at Town Council events: for use in the Town Council's corporate publications, and informational and communications materials;
3.11 Photographs and video images taken via CCTV at Town Council offices orcommon areas: for safety and security purposes;
In addition, you agree that the Town Council may disclose your personal data where permitted by applicable Law and for the following purposes:
The Town Council will uphold the necessary security controls to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar activities to protect your personal data.
The same data protection standards are to be imposed on external/third parties (our contractors or vendors) who provide services to the Town Council, but the town council cannot assume any responsibility for any actions or omissions on their part.
5.1 When accessing the Town Council's website, there could be cookies that track visitors via their IP addresses together with dates and times of access. This information is purely used to analyze trends, administer the site, track users' movement and gather broad demographic information for internal use. IP addresses are not linked to personally identifiable information.
5.2 You can delete cookies already stored on your computer; for example:
5.3 The Town Council's website may include links to other websites operated by third parties for your use and reference, but we are not responsible for the privacy practices of others. We would encourage you to check/learn about their privacy policies.
Please note that with the withdrawal of consent to any or for all use or disclosure of Personal Data, depending on the nature of the request, Town Council may not be in a position to continue to provide the services or administer any contractual relationship that is in place. Such withdrawal may also result in the termination of any agreement or arrangement with the Town Council.
To ensure that Town Council appropriately manages, protects, and processes your Personal Data in compliance with the PDPA, we will review our policies, procedures and processes relating to personal data protection.
The Town Council may update this Personal Data Protection Policy from time to time to ensure it is consistent with any legal or regulatory requirements changes. Town Council reserves the right to revise the terms of this Policy at our discretion without prior notice to you, according to such review.
For any questions, feedback, or suggestions regarding this Policy or more information about Town Council's data protection policies and practices, don't hesitate to contact our Data Protection Officer via email firstname.lastname@example.org
We will try to respond to your question or request promptly. We may, however, depending on the nature of the question or request, need up to 30 working days to provide you an estimate of when we will be able to respond to you.