Town Council Hotline
(During Office Hours)
6259 6700
EMSU Hotline
(24 Hours)
1800 241 7711
Town Council Hotline
(During Office Hours)
6259 6700
EMSU Hotline
(24 Hours)
1800 241 7711
We will uphold your trust in us by protecting and using your personal data in a responsible manner. We work with key government agencies and our community partners to improve our customer service for municipal services, and your personal data plays a big role in making it happen.
We value your trust and aim to be transparent in the ways we use your data to improve feedback management and allow you to report on municipal issue easily without the need to know which agency is responsible for the issue. Together, we aim to improve the living environment of our estates.
We want you to understand the types of data that we collect, so you can make the best decisions about what you share with us. Personal data is any information that relates to an identifiable individual and we may collect this information when you interact with us for municipal services:
Any personal information held by us will be committed to a high degree of protection. Here are the ways that we collect your data – through these touchpoints which are relevant to how you may interact with us:
Online & Digital
Through OneService & iTown@SG applications, SMS Alert sign-ups, electronic payment arrangements, contests & giveaways, general / PRM email enquiries, our Town Council webpage.
Offline Interactions
Walk-in payments / enquiries / applications at our Bishan-Toa Payoh Town Council Branches, application for the use of common spaces, surveys and polls, phone enquiries and support (eg. Request for bulky item removal, incident reporting and feedback)
When you trust us with your personal data, it is only right that you understand how we may use it:
For General Support
Verify your identity before providing our services, or responding to any of your queries, applications, feed-back and complaints
For Our Internal Operations
For Communication Purposes
To deliver on our services to you and allow your municipal services enquiry to be attended by the relevant agencies, we will only share your personal data with key government agencies and our community partners to serve you better.
Who:
Relevant government agencies or community partners
How:
We reserve the right to modify or amend the policy at any time to ensure consistency with any developments to the way Bishan-Toa Payoh Town Council uses your data. The effective date will be displayed at the beginning of this policy. We will make the updated policy available on our Town Council website.
To speak to us regarding our data protection practices, you may contact our Data Protection Officer (DPO) at (65) 6259 6700 or email to prm@btptc.org.sg.