Dear Yee Mong Kong

I wanted to thank you for your quick and swift action not only in paper but also on site. It is done and the ramp is now under drying stage before public can use it. Really great of you that you taking my comment in the positive way.

Andy

Dear Wei Tian,

Thank you so much. The issue has been resolved. I am very appreciative of your help to make this happen. Please also help me convey my appreciation to the contractor.

Melvin

I would like to appreciate your staff Mr. Peh for his competent/patience/helpful services rendered to me through phone while my whole house electricity was down. He thought me step-by-step how to operate within few minutes it was back in order again. Thanks you so much. Well done!

Shelley

I would like to compliment Mr Peh who answered my call and Mr Teo who followed up on my case on 28 June, regarding a leaking stop valve. They were both very prompt in taking action and solving my problem. Once again, thank you for your excellent service.

Lily

Dear Ms Ou Yang,

I am grateful for your speedy service and capability in keeping the environmental comfortable for Singaporeans in Bishan estate.

Nari

I would like to thank and compliment Mr Patrick and Mr Bikash for the cleaning job well done.

Penny

Hi Xin Ying,

Thank you for your email reply. I would like to applaud the Town Council for always being so prompt and responsive. Really appreciate it. Kudos to Bishan Town Council officers and team.

Daphne

Would like to thank Mr Yee for attending to our request for investigation and giving advice on how to manage the situation. His promptness and friendly manner, helped reduce our anxiety, significantly. He is a contributor to Bishan being a well-managed estate! Thank you, Mr Yee.

Mdm Cheng

I called Town Council for assistance as I saw huge swarm of insects swirling outside the windows of my home's living room. Siti clearly demonstrated how competent she was in managing the issue. Siti made effort to continuously engage me on her action plan. She clearly has the right attitude towards work. She knows the importance of engagement via communications. Good job Siti. Veron, thank you for putting together such an effective, competent and responsible team!

Ms Ong

I would like to give an excellent satisfactory comment to the fast response to my feedback on the block rubbish chute odour issue. I noticed the TC staffs doing water flushing to the chute from the top down and washing at the bin areas. Keep up the good job. You have my thumb up!! Thank you for the fast response.

Mr Choo

I visited Bishan Town Council numerous times this year regarding my shop at Block 151 Bishan St 11 and was always well served by your staffs. Special thanks to Mr Yee and Ms Judy Lee who are very professional, polite, helpful, patient and understanding when serving me. Bishan Town Council is fortunate to have them on board.

Mdm Soh

I am writing to express my sincere appreciation and gratitude that in spite of the present situation, I have noticed that every day without fail, the corridors are swept clean and block washing still proceeds without interruption. As I am now working from home, I have noticed the town council workman who sweeps the corridor every day without fail. Thus the cleanliness and upkeep of the block has gone on smoothly with no interruption. The same goes for block washing and refuse removal. I thank you that cleanliness is still maintained. Thank you for maintaining the block and also for looking after the men who go about tirelessly in their work with their face masks on daily. It really heartens me. Thank you.

Charles

My purpose to send you the email is to let you know of a cleaner going the extra mile. Yesterday morning I was trying to change the punctured tyre of my car. Steven, a part time cleaner from Bishan-Toa Payoh Town Council, came over to assist. He practically did the changing of the punctured tyre for me. I would like to thank him for the extra mile and Bishan-Toa Payoh Town Council in having compassionate staff who goes the extra mile to assist the residents. Thank you.

Mr Lim

My compliment to Ms Eileen Yeo,Property Officer at Bishan-Toa Payoh Town Council. I had submitted feedback on several occasions. Noted that Ms Eileen has been understanding and prompt attending to the issues. Once again, thank-you for your prompt action and professionalism.

Mdm Choo

This morning, I was jogging near RGS when I felt sick and both knees start to weaken, and very hungry out of the sudden. One of your staff, Siti, was nearby and I requested the location of the nearest police post to ask for help. Out of her pocket, she bought me an energy drink from a vending machine. I was not carrying a phone or cash. After the drink, I was well enough to walk back home. Please thank her on my behalf. I will make time to drop by to return her the money.

Mr Ng

To the managers and staff of Bishan-Toa Payoh Town Council:

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Best Wishes and With Love

Mdm Wong

Dear Sir,

We had earlier reported to BTPTC on water leakage from the rooftop garden onto our unit's kitchen and its adjoining bedroom back in May 2020. With the easing of the lockdown and the foreign workers cleared of Covid-19, BTPTC's contractor's workmen were able to carry out waterproofing works on the said rooftop on 24 Aug 2020 (Mon).

But immediately on the next morning, a group of gardening workers carried out gardening works on the said rooftop. We were concerned whether there was sufficient time for the waterproofing material laid to be dried up in less than a day.

As Mr Chew, the Property Executive in charge of our block, was relinquishing his duties in BTPTC, we wrote to Mr Zulkiflee on 27 Aug 2020 (Thurs) expressing our concern. Immediately on the next day, Mr Zulkiflee came down to inspect the waterproofing works on the rooftop. We had the privilege to invite him to our unit to view the damage caused to our kitchen and its adjoining bedroom.

We were impressed and thankful for Mr Zulkiflee's professionalism and technical expertise, that after viewing the said kitchen and its adjoining bedroom and another climb-up to the rooftop, more critical areas on the rooftop needed to be addressed to rectify the water leakage issue from the rooftop garden.

In addition, we were pleasantly surprised that BTPTC's contractor came down the next day, following Mr Zulkiflee's inspection on 28 Aug (Fri), to carry out more waterproofing areas on the said rooftop.

We would like to put on record our deepest appreciation to Mr Zulkiflee for both his professionalism, and prompt and immediate action to our concerns.

David