Hi Thomas,

Much appreciated of your swift action.  This effort goes a long way in making our estate clean and green. 

Compliments to you, your staff together with the conservancy workers who have been diligently keeping our estate clean. I have to been to many estates and those about the same age as ours look like they are not as well kept as our estate. 

On a side note, I appreciate that your conservancy workers whom remove the rubbish from the chute have done a good job keeping things neat as well as keeping the noise level low. It is a job which is not appreciated much and would like to thank them. 

Best regards,

Mark Lee

Thanks Lorraine for the quick work on this. Greatly appreciate it! 

Vivian Sim

Dear Lorraine,

Thank you for the update and working on this issue so promptly. We really appreciate your help. 

Regards,

Jonah Lim

Dear Miss Celestine Gang,

Thank you for your email.

I refer to the tele-conversation this afternoon with your goodself, pertaining to the removal request. Thank you very much for your support and service to the elderly in need.

Best regards,

Jane Ting

I wish to commend your staff, Mr Tang for assisting to look into the water pressure matter for my unit. He has also assisted to escalate the matter to PUB for their further actions and co-ordinate with PUB to resolve the issue. He has rendered excellent quality service. Thank you. 

Yeo Pei Ling

Dear Mr Chong,
   
My wife and  me would like to thank you and the organising committee for organising and inviting us to the above dinner, and giving us an opportuniyty to interact with the residents  of i96 and197  and also shared our views on the estate improvement to make BISHAN an ideal place to live in.
  
Representatves from the various organisisations present are also very helpful especially Ms Goh of BTPTC, who have patiently taken down notes of some of my feedbacks.. i greatly appreciate it. She has expeditiously and effciently get the signage put up above the 3 seaters bench at the void deck of 197 to request users of the seat to give up the seat fot the aged n mobility problems  
 
Hopefully more of our suggestions and feedbacks could be implemented

Finally i would like to thank all for the sumptuous dinner and helps rendered
 

Chua Yong Chiang

Mr Ahmad cleaning the toilet at Blk 22 Lor 7. 
He is keeping toilet clean at all time.
Hoping his hard work being recognised.

Doris Chan

I want to thank the hardworking cleaners. This one in particular, he always work, even at night and on public holidays. Thanks for keeping our estate clean. I hope the cleaning company is paying him well,

Tobby Wong

Dear Sir / Madam,

I would like to compliment one of your staff , Syafiq of Toa Payoh Town Council.

Syafiq has been assisting me on the external maintenance of my flat. Syafiq was very helpful, polite and patient.

What's most important is that he followed up on the issues and resolved them. These are the attributes of good customer service.

Well done Syafiq & many thanks again! You are a great ambassador for the Town Council.

Julianne

I would l would like to compliment Mr Ahmad, the toilet cleaner at Blk 22 Lor7.

He is very hardworking and always keep the toilet clean at all time.

Doris Chan

We were facing waste water raining into our unit from the unit above us, so I called BTPTC to seek help. They arranged for a contractor to assess our kitchen pipe within a few hours. Mr Robin the officer from BTPTC patiently explained a resolution plan and addressed my concerns timely. With Robin’s help, the leakage issue was resolved on the same day! We are very thankful for his commitment to help us and grateful to the BTPTC team as well! Thank you!

Kam Wai Mun

Dear Sir, I wish to register my heartfelt thanks to Mr Ray, who attended my issue of water leakage at the piping system in the kitchen area. His attentiveness and prompt follow-up augurs well for town council and he is very professional in dealing with Jasper, HDB branch on the co-ordination works. He indeed adds value to Bishan-TPY TC and kudos to Mr Ray.

Lewis Lee

We would like to compliment on the lady cleaner that takes pride in her cleaning of the void deck most mornings. Good job and keep it up!

Benjamin

Dear Sir/Madam,

I just wanna comment Mr Yeo who has been cleaning my block 191, Bishan Street 13, ever since he took over the cleaning, I must comment that he did a great job, our staircases and corridors are well swept and I just wanna make sure TOWN COUNCIL is aware of his good works.

Thank you from a resident of BLK 191, Bishan Street 13, 5th Floor

Mrs Soh

I would like to say thank you for arranging the contractor to prune the trees promptly.

Have a nice day!

Sam

I wish to express our heartfelt gratitude to your team of very dedicated and honest workers. Earlier this morning, a Chinese man and and an Indian man, which i assumed to be part of the cleaning team, came to my unit to return my son’s wallet, containing his NRIC and other cards (school). Apparently, my son had dropped it and was later found by the same Indian man who came to returned it this morning. In my excitement, I had not taken their names earlier and wish to express our gratitude through this email. Please accept my family sincere appreciation of their assistance and good work! Excellent workers!! Well done!

Rohaya Binte Sidik

I am a new resident of Toa Payoh Blk 159 Lorong 1 #08-1550; having just moved in recently, I would like to compliment the cleaners of the estate. Having been here for about a month, I am amazed at the number of rubbish people discard at the bins on level 1 every evening when I get home, only to have it magically disappear every morning when I leave the house to go to work. When cleaning the corridors, they are also very diligent and always cheery (it’s one Malay Pak Cik, but I did not catch his name). They are the unsung heroes of our clean and green city, and I want to ensure they are recognised for their hard work.

Mandy Ang

Ms Rolynn &你的员工今天6/6 (3.30pm)我很感谢你们把我门口洗的非常干净希望坏人不要再倒白粉在我家门口了让我生活在一个干净卫生的环境中🙏🏼……㊗️你們天天开❤️工作顺利

SOH PEK HAR

I write just to express my appreciation to one of your staff, whom if I am not wrong is also a new staff. His name is Mr. Ahmad Nur Shaniq.

Mr. Ahmad Nur Shaniq is the first town council staff whom I have come across in my 36 years as a Bishan Resident, as a  very well trained service staff. He is always so prompt to answer his calls within the 1st 3 rings, following up on my case from 12th Apr 2022 to 11th May 2022 almost every week,  despite the fact, at end of Apr 2022, my case was handed over to the HDB area. I told him yesterday is just do a last favor to help me to ensure the HDB officer who came down to my place to check on the leakage of the ceiling does her follow-up with me. He can simply close off my case with him as it is the HDB job role now.

For the past years, I always experienced "long waiting replies" to my emails and it was always I was the one who has to do the follow-up myself, it was like if I don't push it never gets done, but this round it was vice versa.

I hope you could pass my message to Mr. Ahmad to keep it up with his good work attitude and I really thank him so much for all his help and patience with me.

Imagine someone going through fasting month and yet doing his job so well, without showing any signs of impatience with the requestor. Especially the requestor who is myself does actually made some special request and he did his best to meet my request.

Thank you so much Mr. Ahmad Nur Shaniq and may God bless you and your family always. I will always remember your kind help to me.
 

Eunice Wong

I am writing to express my appreciation to you and your team for the newly opened water playground and community park in front of Blk 144 at Toa Payoh. The park was opened yesterday and we heard lots of laughter and saw the priceless joy on the children's faces when we brought our kids, age eight and ten, to the water playground this morning. Covid has brought about many unprecedented challenges for the past two years and until a few months ago, it was imaginable that life will ever be the same as pre-Covid time again. We all have our own challenges and financial difficulties, mental stress and children's study seems like a never ending circle. However, when I reflected over my personal encounter, one of the things that hit me the most during the last two years was the silence that greeted me every time I passed by the playground during the circuit breaker period. It was surreal to see the playground being cordoned off, in dead silence. I was overwhelmed with sadness every time I passed by a playground - a playground should be filled with laughter, not silence. Many people find children noisy, but parents will know that amidst the challenges in bringing up our (noisy) children, their laughter and joy is what keeps us going when the going gets tough. They are our future and to many, the purpose in life. 
A BIG thank you for bringing back life to this lovely neighborhood. Thank you for putting the laughter on the children's faces. Thank you for giving our future generation a nurturing community environment and letting them know that it is possible to have access to such a wonderful community park, which once belongs to perhaps only the elite in Singapore (who can afford expensive park entrance fee).
The last time we saw you at the TPY Central bursary award, we were concern about your health as we saw that you were walking with difficulty, not knowing you were probably recovering from a medical procedure. It was great seeing you up and well again, and even testing the NB running shoes for SAF ;). Do take good care of yourself as we understand the heavy reasonability which you are carrying on your shoulders. Please know that even though many Singaporeans love to complain, there are also many out there who are appreciative of what the government has done, and is continuously doing for its people.
Here is wishing you a wonderful weekend.
May you and your family be blessed with good health, peace and joy, always.

Resident of Blk 153 TPY Central

To the managers, officers and staff of Bishan-Toa Payoh Town Council

With Love, Thank You.

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Mdm Wong

Dear Joshua

Further to my verbal thank you with you on December 2, 2021, I would like to thank you with an email, appreciating your effort in helping to clear the passageway.

Your cleaning staff has done a good job to clean and tidy the passageway, since the owner did not take any action on the due date (30 November 2021) of the notice to do the clearing and cleaning.

I am grateful for your kind attention to resolving this matter. Keep up your good effort. Thank you once again. Have A Blessed Merry Christmas and A Happy New Year.

Evelyn Tan

I wish to write in to express my heartfelt appreciation and thanks to the Town Council team for following up on my feedback and the staff who came over to repair the spring-return mechanism of the chute at level 20. I am also grateful for the great efforts of the Town Council team for making the environment here a great place to live in. Thank you.

Edwin Chia

   I would like to write this email to compliment Mr Damion Foo for his efficient work .Recently new neighbour had moved to my next unit @ Bishan Street 11 and they have habit of smoking frequently. Due to that my mother who is 90 years old has been coughing more lately and as a result I need to resolute by closing my door. This action has disrupted the true meaning of a residential area where it should be conducive and peaceful to live in. Mr Damion Foo receive my complaints and he take into action by sending a letter to my neighbour to remind them. I would like to show my appreciate to him through this letter. WELL DONE

Mr Tay

Had an issue with the kitchen drainage pipe a couple of weeks ago. The PO in charge, who sadly i did not get his name even though we kept in contact to solve the issue, promptly identified the issue as a choke. Issue was raised up on friday. He wanted to come by the next day but I rejected his offer and insist him to come down on a weekday instead as it's not an urgent case. Monday he came by, identified the root cause and activated the plumber to settle the choke at level 1. Thanks to him the choke was cleared off before the problem worsen. This PO do have the resident's problem as his priority, know the signs of common issues, and is quick to solve the issues. This sort of PO is hard to come by, and I hope he won't get over worked to a burnt out stage as many PO in other town council faces. It's nice to have him in charge of this zone. Thank you!

Mr Chew

Ms Rolynn &你的工作人员的帮助和支持谢谢你们👾……🙏🏼㊗️你们工作顺心平安🤗

SOH PEK HAR

I would like to compliment the Bishan Toa-Payoh Town Council quick actions taken after I log an incident via the One Service App.

I observed there are a lot of unattended/abandoned plants under the Bishan Block 229.  Town Council did a quick check on this matter and was able to communicate to those plants owner.  A notice was hanged up on the plants and highlighted that “...This is an infringement to the Town Council by-laws 12(1)...” and provided a deadline of removal by 15 Jun 2021.

I am looking forward that Town Council will remove all those plants after 15 Jun 2021 and restore the clean and tidiness of our community. 

Town Council, well done so far and let’s keep our Bishan clean and tidy.

Kelvin To

Dear Lorraine,

Many many thanks for your work and the people on the ground.
I am sure many residents will appreciate your hard work.
I definitely felt the difference in not getting any bites these few days.
I am thankful for that.  I am even more grateful that you are keeping me posted.
As a resident, I will also be trying very hard to ensure I do not create any breeding grounds for mosquitoes.

Thanks and stay safe!

Ai-Li 

Hi team,

I would like to give compliment to 2 workers at Blk 163 Bishan who came to help me with my bulky items removal. 

In fact, I saw one of the workers couple of times. He is really hardworking and diligent with his works even late at night. So, I hope that TC should promote him and give him better role to recognize his great work done! 

Thanks.

Jason

Dear Mr Freddie, 

We would like to express our appreciation and gratitude to Mr Andy Ang, Property Executive of Bishan-Toa Payoh Town Council for his excellent work and support to Toa Payoh East Zone 6 RC, particularly to Blk 261 to 264 Toa Payoh East.

It is indeed great to have Mr Andy Ang taking charge of the estate and keeping the common areas in a good and clean condition. From the feedback I have received from many residents and RC members, Andy has been relentlessly helping residents to resolve their issues and has been very patient in attending to their feedback. We are also appreciative that Andy has often attended to our messages and calls after office hours to resolve the problems faced by the residents through the RC's chatgroup. Even earlier today, he responded promptly to a feedback on dumping of debris at Apex. 

We would like to thank Mr Andy Ang for his good work and support and we look forward to work with both yourself and Mr Andy Ang to make our estate a better place.

Thank you.

Mr Shawkat Ali

Dear Bishan-Toa Payoh Town Council, 

I would like to give my compliment to the officer who is in charge of our block. Andy has been patient dealing with the cases reported. 

To Andy: Thank you and keep up the excellent work you are doing!

Chris

Dear Sir,

Please accept my grateful thanks for the CNY festive goodies which were kindly handed to me yesterday afternoon by your goodself, Mr Chong.

Thank you and I wish you, Mr Chong, Mr Wong and your families a very happy, healthy and successful year of the Ox.  

Please also extend my appreciation to all Bishan-Toa Payoh Town Council Members/Management, the staff members of Bishan East - Sin Ming Division Citizens' Consultative Committee and also to the Committee Members of Bishan East - Sin Ming CCC Community Development & Welfare Fund Committee.

Yours gratefully,

Ms Cheah

Hi Fen,

I would like to say there is marked improvement in the design of the 2021 desktop calendar compared to 2020's. At least the photos are well taken and there are design elements in the header of each month. Finally it doesn't look like a DIY project by some layman who has no design sense. Hope to see more well designed calenders in the future. Thank you.

Cyrus

We (residents) like to express our sincere appreciation & gratitude to Mr Mohd Farhan (8 years - Longest serving Property Executive in Bishan North Zone 4)  for his dedication services to keep in our area SAFE and his effort on Pest Control. The following was what he did for our zone during COVID-19 period this year 2020.
- Repaired the centre divider (curb stones) on our service roads & painted white for heading & ending of the dividers (visible during wet & dark nights), especially for elderly drivers having poor vision at night.
- Personally led the cleaners on rats & mynahs population control (I saw with my own eyes).
- Clearing obstacles displayed 24/7 that occupied the public corridor by shop tenant. During heavy rain, passers-by were unable to walk (Social Distancing Measures) and thus risking the spread of the infectious COVID-19 Virus.
- Empathy attitude towards residents' need on home-grown fruit trees along Marymount Road.
- Immediately removed loosen damaged bind metal rod that dangles (dangerous and may be fatal when hit on elderly head).

Thank you Mr Mohd Farhan for serving our Zone 4 for the past 8 years and we wish you good health and happy working in other areas. We definitely welcome you back in Zone 4.

Mr David

I would like to show my appreciation and thank your Ms Vanessa Lim for responding to my feedback so quickly that sign boards are put up at the Bishan Neighbourhood Park in front of Blk 186 and 187 to advise visitors to the park to lower their voices after 10pm. I hope this will help to bring peace and quietness to the surrounding area. Another point worth praise mentioning is that the neighbourhood park is being maintained very well recently. Please keep it up, and help extend my appreciation to all your staff and contractors.

Mr Loke

Dear Bishan-Toa Payoh Town Council,

Thanks so much for the update. I would like to commend on the speedy action of the workers and town council. The workers came to replace the box for the meter a few hours after the email was sent. Really appreciate it :)

Thank you.

Whee geok

Dear Wei Tian,

Thank you so much. The issue has been resolved. I am very appreciative of your help to make this happen. Please also help me convey my appreciation to the contractor.

Melvin

I would like to appreciate your staff from the call centre for his competent/patience/helpful services rendered to me through phone while my whole house electricity was down. He thought me step-by-step how to operate within few minutes it was back in order again. Thanks you so much. Well done!

Shelley

I would like to compliment the officer from the call centre who answered my call and Mr Teo who followed up on my case on 28 June, regarding a leaking stop valve. They were both very prompt in taking action and solving my problem. Once again, thank you for your excellent service.

Lily

Dear Ms Ou Yang,

I am grateful for your speedy service and capability in keeping the environmental comfortable for Singaporeans in Bishan estate.

Nari

Hi Bishan-Toa Payoh Town Council,

Thank you for your email reply. I would like to applaud the Town Council for always being so prompt and responsive. Really appreciate it. Kudos to Bishan Town Council officers and team.

Daphne

I called Town Council for assistance as I saw huge swarm of insects swirling outside the windows of my home's living room. Your staff clearly demonstrated how competent she was in managing the issue. she made effort to continuously engage me on her action plan. She clearly has the right attitude towards work. She knows the importance of engagement via communications. Good job. Veron, thank you for putting together such an effective, competent and responsible team!

Ms Ong

I would like to give an excellent satisfactory comment to the fast response to my feedback on the block rubbish chute odour issue. I noticed the TC staffs doing water flushing to the chute from the top down and washing at the bin areas. Keep up the good job. You have my thumb up!! Thank you for the fast response.

Mr Choo

I am writing to express my sincere appreciation and gratitude that in spite of the present situation, I have noticed that every day without fail, the corridors are swept clean and block washing still proceeds without interruption. As I am now working from home, I have noticed the town council workman who sweeps the corridor every day without fail. Thus the cleanliness and upkeep of the block has gone on smoothly with no interruption. The same goes for block washing and refuse removal. I thank you that cleanliness is still maintained. Thank you for maintaining the block and also for looking after the men who go about tirelessly in their work with their face masks on daily. It really heartens me. Thank you.

Charles

My purpose to send you the email is to let you know of a cleaner going the extra mile.
Yesterday morning I was trying to change the punctured tyre of my car. Steven, a part time cleaner from Bishan-Toa Payoh Town Council, came over to assist. He practically did the changing of the punctured tyre for me. I would like to thank him for the extra mile and Bishan-Toa Payoh Town Council in having compassionate staff who goes the extra mile to assist the residents. Thank you.

Mr Lim

My compliment to your Property Officer at Bishan-Toa Payoh Town Council. I had submitted feedback on several occasions. Noted that she has been understanding and prompt attending to the issues. Once again, thank-you for your prompt action and professionalism.

Mdm Choo

This morning, I was jogging near RGS when I felt sick and both knees start to weaken, and very hungry out of the sudden. One of your staff was nearby and I requested the location of the nearest police post to ask for help. Out of her pocket, she bought me an energy drink from a vending machine. I was not carrying a phone or cash. After the drink, I was well enough to walk back home. Please thank her on my behalf. I will make time to drop by to return her the money.

Mr Ng

To the managers and staff of Bishan-Toa Payoh Town Council:

Best Wishes and With Love

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Mdm Wong