Had an issue with the kitchen drainage pipe a couple of weeks ago. The PO in charge, who sadly i did not get his name even though we kept in contact to solve the issue, promptly identified the issue as a choke. Issue was raised up on friday. He wanted to come by the next day but I rejected his offer and insist him to come down on a weekday instead as it's not an urgent case. Monday he came by, identified the root cause and activated the plumber to settle the choke at level 1. Thanks to him the choke was cleared off before the problem worsen. This PO do have the resident's problem as his priority, know the signs of common issues, and is quick to solve the issues. This sort of PO is hard to come by, and I hope he won't get over worked to a burnt out stage as many PO in other town council faces. It's nice to have him in charge of this zone. Thank you!

Mr Chew

Ms Rolynn &你的工作人员的帮助和支持谢谢你们👾……🙏🏼㊗️你们工作顺心平安🤗

SOH PEK HAR

I would like to compliment the Bishan Toa-Payoh Town Council quick actions taken after I log an incident via the One Service App.

I observed there are a lot of unattended/abandoned plants under the Bishan Block 229.  Town Council did a quick check on this matter and was able to communicate to those plants owner.  A notice was hanged up on the plants and highlighted that “...This is an infringement to the Town Council by-laws 12(1)...” and provided a deadline of removal by 15 Jun 2021.

I am looking forward that Town Council will remove all those plants after 15 Jun 2021 and restore the clean and tidiness of our community. 

Town Council, well done so far and let’s keep our Bishan clean and tidy.

Kelvin To

Dear Lorraine,

Many many thanks for your work and the people on the ground.
I am sure many residents will appreciate your hard work.
I definitely felt the difference in not getting any bites these few days.
I am thankful for that.  I am even more grateful that you are keeping me posted.
As a resident, I will also be trying very hard to ensure I do not create any breeding grounds for mosquitoes.

Thanks and stay safe!

Ai-Li 

Hi team,

I would like to give compliment to 2 workers at Blk 163 Bishan who came to help me with my bulky items removal. 

In fact, I saw one of the workers couple of times. He is really hardworking and diligent with his works even late at night. So, I hope that TC should promote him and give him better role to recognize his great work done! 

Thanks.

Jason

Hi team,

I would like to give compliment to Islam and another Chinese tall guy who came to help me with my bulky items removal. 
In fact, I saw Islam couple of time and he is really hardworking and diligent with his works even late night. So, I hope that TC should promote him and give him better role to recognize his great work done! 

Thanks.

Jason

Dear Mr Freddie, 

We would like to express our appreciation and gratitude to Mr Andy Ang, Property Executive of Bishan-Toa Payoh Town Council for his excellent work and support to Toa Payoh East Zone 6 RC, particularly to Blk 261 to 264 Toa Payoh East.

It is indeed great to have Mr Andy Ang taking charge of the estate and keeping the common areas in a good and clean condition. From the feedback I have received from many residents and RC members, Andy has been relentlessly helping residents to resolve their issues and has been very patient in attending to their feedback. We are also appreciative that Andy has often attended to our messages and calls after office hours to resolve the problems faced by the residents through the RC's chatgroup. Even earlier today, he responded promptly to a feedback on dumping of debris at Apex. 

We would like to thank Mr Andy Ang for his good work and support and we look forward to work with both yourself and Mr Andy Ang to make our estate a better place.

Thank you.

Mr Shawkat Ali

Dear Bishan-Toa Payoh Town Council, 

I would like to give my compliment to the officer who is in charge of our block. Andy has been patient dealing with the cases reported. 

To Andy: Thank you and keep up the excellent work you are doing!

Chris

Dear Sir,

Please accept my grateful thanks for the CNY festive goodies which were kindly handed to me yesterday afternoon by your goodself, Mr Chong.

Thank you and I wish you, Mr Chong, Mr Wong and your families a very happy, healthy and successful year of the Ox.  

Please also extend my appreciation to all Bishan-Toa Payoh Town Council Members/Management, the staff members of Bishan East - Sin Ming Division Citizens' Consultative Committee and also to the Committee Members of Bishan East - Sin Ming CCC Community Development & Welfare Fund Committee.

Yours gratefully,

Ms Cheah

Hi Fen,

I would like to say there is marked improvement in the design of the 2021 desktop calendar compared to 2020's. At least the photos are well taken and there are design elements in the header of each month. Finally it doesn't look like a DIY project by some layman who has no design sense. Hope to see more well designed calenders in the future. Thank you.

Cyrus

We (residents) like to express our sincere appreciation & gratitude to Mr Mohd Farhan (8 years - Longest serving Property Executive in Bishan North Zone 4)  for his dedication services to keep in our area SAFE and his effort on Pest Control. The following was what he did for our zone during COVID-19 period this year 2020.
- Repaired the centre divider (curb stones) on our service roads & painted white for heading & ending of the dividers (visible during wet & dark nights), especially for elderly drivers having poor vision at night.
- Personally led the cleaners on rats & mynahs population control (I saw with my own eyes).
- Clearing obstacles displayed 24/7 that occupied the public corridor by shop tenant. During heavy rain, passers-by were unable to walk (Social Distancing Measures) and thus risking the spread of the infectious COVID-19 Virus.
- Empathy attitude towards residents' need on home-grown fruit trees along Marymount Road.
- Immediately removed loosen damaged bind metal rod that dangles (dangerous and may be fatal when hit on elderly head).

Thank you Mr Mohd Farhan for serving our Zone 4 for the past 8 years and we wish you good health and happy working in other areas. We definitely welcome you back in Zone 4.

Mr David

I would like to show my appreciation and thank your Ms Vanessa Lim for responding to my feedback so quickly that sign boards are put up at the Bishan Neighbourhood Park in front of Blk 186 and 187 to advise visitors to the park to lower their voices after 10pm. I hope this will help to bring peace and quietness to the surrounding area. Another point worth praise mentioning is that the neighbourhood park is being maintained very well recently. Please keep it up, and help extend my appreciation to all your staff and contractors.

Mr Loke

Dear Bishan-Toa Payoh Town Council,

Thanks so much for the update. I would like to commend on the speedy action of the workers and town council. The workers came to replace the box for the meter a few hours after the email was sent. Really appreciate it :)

Thank you.

Whee geok

Dear Wei Tian,

Thank you so much. The issue has been resolved. I am very appreciative of your help to make this happen. Please also help me convey my appreciation to the contractor.

Melvin

I would like to appreciate your staff from the call centre for his competent/patience/helpful services rendered to me through phone while my whole house electricity was down. He thought me step-by-step how to operate within few minutes it was back in order again. Thanks you so much. Well done!

Shelley

I would like to compliment the officer from the call centre who answered my call and Mr Teo who followed up on my case on 28 June, regarding a leaking stop valve. They were both very prompt in taking action and solving my problem. Once again, thank you for your excellent service.

Lily

Dear Ms Ou Yang,

I am grateful for your speedy service and capability in keeping the environmental comfortable for Singaporeans in Bishan estate.

Nari

Hi Bishan-Toa Payoh Town Council,

Thank you for your email reply. I would like to applaud the Town Council for always being so prompt and responsive. Really appreciate it. Kudos to Bishan Town Council officers and team.

Daphne

I called Town Council for assistance as I saw huge swarm of insects swirling outside the windows of my home's living room. Your staff clearly demonstrated how competent she was in managing the issue. she made effort to continuously engage me on her action plan. She clearly has the right attitude towards work. She knows the importance of engagement via communications. Good job. Veron, thank you for putting together such an effective, competent and responsible team!

Ms Ong

I would like to give an excellent satisfactory comment to the fast response to my feedback on the block rubbish chute odour issue. I noticed the TC staffs doing water flushing to the chute from the top down and washing at the bin areas. Keep up the good job. You have my thumb up!! Thank you for the fast response.

Mr Choo

I am writing to express my sincere appreciation and gratitude that in spite of the present situation, I have noticed that every day without fail, the corridors are swept clean and block washing still proceeds without interruption. As I am now working from home, I have noticed the town council workman who sweeps the corridor every day without fail. Thus the cleanliness and upkeep of the block has gone on smoothly with no interruption. The same goes for block washing and refuse removal. I thank you that cleanliness is still maintained. Thank you for maintaining the block and also for looking after the men who go about tirelessly in their work with their face masks on daily. It really heartens me. Thank you.

Charles

My purpose to send you the email is to let you know of a cleaner going the extra mile.
Yesterday morning I was trying to change the punctured tyre of my car. Steven, a part time cleaner from Bishan-Toa Payoh Town Council, came over to assist. He practically did the changing of the punctured tyre for me. I would like to thank him for the extra mile and Bishan-Toa Payoh Town Council in having compassionate staff who goes the extra mile to assist the residents. Thank you.

Mr Lim

My compliment to your Property Officer at Bishan-Toa Payoh Town Council. I had submitted feedback on several occasions. Noted that she has been understanding and prompt attending to the issues. Once again, thank-you for your prompt action and professionalism.

Mdm Choo

This morning, I was jogging near RGS when I felt sick and both knees start to weaken, and very hungry out of the sudden. One of your staff was nearby and I requested the location of the nearest police post to ask for help. Out of her pocket, she bought me an energy drink from a vending machine. I was not carrying a phone or cash. After the drink, I was well enough to walk back home. Please thank her on my behalf. I will make time to drop by to return her the money.

Mr Ng

To the managers and staff of Bishan-Toa Payoh Town Council:

Best Wishes and With Love

View Image

Mdm Wong

Dear Sir,

We had earlier reported to BTPTC on water leakage from the rooftop garden onto our unit's kitchen and its adjoining bedroom back in May 2020. With the easing of the lockdown and the foreign workers cleared of Covid-19, BTPTC's contractor's workmen were able to carry out waterproofing works on the said rooftop on 24 Aug 2020 (Mon).

But immediately on the next morning, a group of gardening workers carried out gardening works on the said rooftop. We were concerned whether there was sufficient time for the waterproofing material laid to be dried up in less than a day.

As Mr Chew, the Property Executive in charge of our block, was relinquishing his duties in BTPTC, we wrote to Mr Zulkiflee on 27 Aug 2020 (Thurs) expressing our concern. Immediately on the next day, Mr Zulkiflee came down to inspect the waterproofing works on the rooftop. We had the privilege to invite him to our unit to view the damage caused to our kitchen and its adjoining bedroom.

We were impressed and thankful for Mr Zulkiflee's professionalism and technical expertise, that after viewing the said kitchen and its adjoining bedroom and another climb-up to the rooftop, more critical areas on the rooftop needed to be addressed to rectify the water leakage issue from the rooftop garden.

In addition, we were pleasantly surprised that BTPTC's contractor came down the next day, following Mr Zulkiflee's inspection on 28 Aug (Fri), to carry out more waterproofing areas on the said rooftop.

We would like to put on record our deepest appreciation to Mr Zulkiflee for both his professionalism, and prompt and immediate action to our concerns.

David