Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline (24 Hours)

1800 241 7711

A A A

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline

(24 Hours)

1800 241 7711

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline (24 Hours)

1800 241 7711

A A A

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline

(24 Hours)

1800 241 7711

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FAQs

Payment

1 How much to pay for Service and Conservancy Charges?

Click here to view the S&CC rate.

2 When to pay for the Service and Conservancy Charges?

Service and Conservancy charges are due on the first of every month. Within that month, residents may pay at the Town Council offices on any of the working days in that month. Town Council allows a one month grace period.

Collection Hours
Mondays - Fridays 8.00am till 5.30pm
Saturdays 8.00am till 12pm

Bishan Office Toa Payoh Office
Blk 197 Bishan Street 13
#01-585 Singapore 570197
Tel: 6259 6700
Blk 125A Lorong 2 Toa Payoh
#01-134 Singapore 311125
Tel: 6259 6700

3 Modes of payment?

By Cash, Cheques made payable to "Bishan-Toa Payoh Town Council", NETS, GIRO, Credit Cards, AXS machines and by Auto-Phone Payment through OCBC Bank, DBS Bank or POSB Bank.

4 Can the payment of HDB rental charges/installments be paid at the Town Council offices?

Yes. However, the Town Council can only accept the charges for the current month's transaction. For any arrears, residents will have to pay at HDB's Branch offices as the Town Council offices do not have the information.

HDB Bishan Branch Office HDB Toa Payoh Branch Office
Blk 512 Bishan Street 13
#01-524 Singapore 570512
Tel: 6353 8366
Blk 190 Lorong 6 Toa Payoh
#04-510 Singapore 310190
Tel: 6259 6060

5 Can payment of carpark fines and PUB bills be paid at Town Council?

No. Residents have to pay at HDB Branch Offices and at PUB collection centres respectively.

6 Does TC send monthly invoices to residents?

No, Town Council (TC) does not send out monthly invoices. Instead, TC sends reminders only to households in arrears. All households will receive an annual statement every April.

7 Why? Telco and Power service providers do.

Unlike utilities where expenditure varies monthly based on usage, the monthly S&CC rates are fixed depending on the flat-type.

To avoid late payment, residents can choose to pay through GIRO or recurring credit card payment.

8 How can residents check their S&CC payment status?

Residents can call Town Council at 6259 6700 to check on their S&CC payment status. Alternatively, they can check their status through any AXS station.

Estate

1 The void deck tiles look fine. Why is the Town Council wasting money rescreeding it?

Due to wear & tear, the floor has become porous, broken and cracked.

2 The lift lobby tiles look fine. Why are you wasting our money replacing them?

As some tiles have been badly stained and others are worn out, replacement is required to preserve the aesthetics of the building.

3 Why the need to re-construct the drains?

Uneven drains have resulted in water ponding and a potential breeding habitat for mosquitoes.

4 Why are your improvement works interrupted for a long while before you start work again?

Sometimes we stop work temporarily because of the schools examination period or due to extreme weather conditions. But we would resume and complete the works asap.

5 You have poor timing in the execution of your projects. Why can't the LUP tie-in with the TC R&R to minimise inconvenience to the residents?

The Town Council is aware of the advantages to tie-in our projects with other organisation's works. However, we do not have access to their work schedule, and there are times, our projects just cannot wait for such a tie-in.

6 Why is my block repainted in such an awful colour, and why are we not consulted?

The colour selection for all R&R precincts undergoes several stages of consultation before being adopted. TC would engage colourists to propose several colour schemes for the affected precinct. The Residents’ Committee of the affected precinct will shortlist 3 colour schemes (including the existing colour scheme for the precinct) as choices for the colour scheme survey to all households of the affected precinct. TC will consolidate the survey return and the colour scheme with the most preference will be selected for the precinct’s R&R.

Services

1 If residents would like to use the void deck, badminton court or basketball court for any functions, who should they contact?

Residents have to apply for the use at any of the two Town Council's offices. Please note that the use of the space is on a first-come-first-serve basis. To avoid disappointment, please book the space early. There are charges that residents have to pay for. These charges are for the maintenance of the common properties as well as for the water and electricity.

2 If there are bulky items that need removal, can the Town Council help?

The Town Council will provide a free-of-charge removal service for up to 3 items. Residents can approach our Town Council's offices to fill up the request form or register on-line, stating the 3 items for removal and fix an appointment.

Please note that these services are provided for residents only, and not for commercial shops.

The Town Council does not provide removal service for the following items:

  • Renovation;
  • Moving of house;
  • Built-in cabinets;
  • Cupboards; and
  • Small items (newspapers, boxes, clothings, etc.);

Please give the Town Council 2 working days notice in advance for the removal of bulky items.

Bishan Estate (for Bishan/Thomson/Sin Ming estates)
Tel: 6259 6700 (Main Line)

Toa Payoh Estate (for Toa Payoh estate)
Tel: 6259 6700 (Main Line)

Others

1 If TV reception is not clear, what should residents do?

Contact HDB Branch Offices at 1800 2255432 during office hours.

2 Can residents purchase season parking coupons from the Town Council?

No. Purchase of season parking coupons is only at HDB Branch Offices.