FAQs

Click here to view the S&CC rate.

Service and Conservancy charges are due on the first of every month. Within that month, residents may pay at the Town Council offices on any of the working days in that month. Town Council allows a one month grace period.

By Cash, Cheques made payable to "Bishan-Toa Payoh Town Council", NETS, GIRO, Credit Cards, AXS machines and by Auto-Phone Payment through OCBC Bank, DBS Bank or POSB Bank.

Yes. However, the Town Council can only accept the charges for the current month's transaction. For any arrears, residents will have to pay at HDB's Branch offices as the Town Council offices do not have the information.

No. Residents have to pay at HDB Branch Offices and at PUB collection centres respectively.

No, Town Council (TC) does not send out monthly invoices. Instead, TC sends reminders only to households in arrears. All households will receive an annual statement every April.

Unlike utilities where expenditure varies monthly based on usage, the monthly S&CC rates are fixed depending on the flat-type.

To avoid late payment, residents can choose to pay through GIRO or recurring credit card payment.

Residents can call Town Council at 6259 6700 to check on their S&CC payment status. Alternatively, they can check their status through any AXS station.

Due to wear & tear, the floor has become porous, broken and cracked.

As some tiles have been badly stained and others are worn out, replacement is required to preserve the aesthetics of the building.

Uneven drains have resulted in water ponding and a potential breeding habitat for mosquitoes

Sometimes we stop work temporarily because of the schools examination period or due to extreme weather conditions. But we would resume and complete the works asap.

The Town Council is aware of the advantages to tie-in our projects with other organisation's works. However, we do not have access to their work schedule, and there are times, our projects just cannot wait for such a tie-in.

The colour selection for all R&R precincts undergoes several stages of consultation before being adopted. TC would engage colourists to propose several colour schemes for the affected precinct. The Residents’ Committee of the affected precinct will shortlist 3 colour schemes (including the existing colour scheme for the precinct) as choices for the colour scheme survey to all households of the affected precinct. TC will consolidate the survey return and the colour scheme with the most preference will be selected for the precinct’s R&R.

Residents have to apply for the use at any of the two Town Council's offices. Please note that the use of the space is on a first-come-first-serve basis. To avoid disappointment, please book the space early. There are charges that residents have to pay for. These charges are for the maintenance of the common properties as well as for the water and electricity.

The Town Council will provide a free-of-charge removal service for up to 3 items. Residents can approach our Town Council's offices to fill up the request form or register on-line, stating the 3 items for removal and fix an appointment.

Please note that these services are provided for residents only, and not for commercial shops.

The Town Council does not provide removal service for the following items:

• Renovation;
• Moving of house;
• Built-in cabinets;
• Cupboards; and
• Small items (newspapers, boxes, clothings, etc.);

Please give the Town Council 2 working days notice in advance for the removal of bulky items.

Bishan Estate (for Bishan/Thomson/Sin Ming estates)
Tel: 6259 6700 (Main Line)

Toa Payoh Estate (for Toa Payoh estate)
Tel: 6259 6700 (Main Line)

Contact HDB Branch Offices at 1800 2255432 during office hours.

No. Purchase of season parking coupons is only at HDB Branch Offices.