FAQs

Please call our 24 hrs EMSU at 1800-2417711.

Residents can apply for the use of common spaces such as void deck, link hall, open space etc. at any of our Town Council's offices or via the OneService App. Please note that the use of the space is on a first-come-first-serve basis at a nominal charge for utilities.

The use of BBQ pits is managed by Residents’ Network (RN)/ Residents’ Committee(RC). Residents may contact the RN/RC of respective zones to enquire about the booking of this facility.

The Town Council provides a one-time free removal service for up to 3 items every month per residential household, not commercial units. Residents may contact Town Council offices or register online to fix an appointment, stating the three items to be removed. Non-exhaustive list of items includes renovation debris, moving house, built-in cabinets, cupboards and small items etc.

Please visit Town Council website at https://www.btptc.org.sg/AboutUs/OurMps.

You may apply or reset your Sing Pass at a Community Club (CC) near you.

You may contact the Police Hotline at 1800 255 0000 or visit official website.

You may approach Town Council during operating hours from Monday to Friday, 8.00 AM to 5.30 PM. Please note that our payment counters close at 5.00 PM.

Please contact the vendor, Avalanche Mechtronics Pte Ltd, at 9238 8062.

It is not an offence to smoke inside the unit. However, if resident throw the cigarettes out of the window, it will be considered high rise littering and you can contact NEA at 1800-225-5632.

Please contact HDB 1800-225-5432 or use the OneService platform.

The colour selection for all Repairs & Redecoration (R&R) precincts undergoes several stages of consultation before being adopted. TC would engage colourists to propose several colour schemes for the affected precinct, consult Residents’ Network (RN)/Residents’ Committee (RC) to shortlist 3 colour schemes as choices for the colour scheme survey to all households, consolidate the survey return and finally, select the colour scheme with the most preference.

There is no need to open S&CC account. All new/resale HDB flat owners will have their Service & Conservancy Charges (S&CC) account automatically setup within 1 week from the collection of keys. Your Bishan-Toa Payoh Town Council S&CC account number will be the same as your HDB account number.

Click here to find out more on Services & Conservancy Charges (S&CC).

Services & Conservancy (S&CC) Charges is due on the 1st of every month. Residents are given a grace period to make payments by the last day of the month. Penalties will be charged if payments are not received by the last day of the month.

S&CC rates are fixed each month. Hence, no tax invoices will be sent to residents.

To confirm the S&CC amount of an individual account, residents can check through AXS Station / Web / Mobile App as well as SAM Kiosk / Web / Mobile App after the 7th of each month.

Residents can pay their S&CC via the following ways:

• Inter-bank GIRO
• Recurring Credit Card Payment Scheme (RCCS)
• Internet Banking (DBS/OCBC/Standard Chartered Bank)
• AXS Station / Web / Mobile App
• SAM Kiosk / Web / Mobile App
• Cheque (Payable to “Bishan-Toa Payoh Town Council”)
• Cash, NETS or Credit Cards payment at Town Council offices

For more info, residents may refer to our Modes of Payment page for the details.

AXS machines in our town are located at:

• 514 Bishan St 13 Singapore 570514
• 125A Lor 2 Toa Payoh #01-134 Singapore 311125
• 197 Bishan St 13 #01-585 Singapore 570197
• 282 Bishan St 22 Singapore 570282
• 260 Kim Keat Ave Singapore 310260
• 150A Bishan St 11 Singapore 571150
• 109 Toa Payoh Lor 1 Singapore 310109
• 79D Toa Payoh Central Singapore 314079

SAM machines in our town are located at:

• Bishan HDB Branch Office
  Blk 512 Bishan St 13#01-524 Singapore 570512
• Bishan North Shopping Mall
  Blk 282 Bishan St 22, #01-K4, Bishan North Shopping Mall Singapore 570282
• Braddell MRT Station
  379 Lorong 1 Toa Payoh, #B1-03, Braddell MRT Station Singapore 319757
• HDB Hub
  480 Lorong 6 Toa Payoh Singapore 310480
• Toa Payoh Central Blk 178
  Blk 178 Toa Payoh Central Singapore 310178
• Toa Payoh Central PO
  520 Lorong 6 Toa Payoh, #02-55, HDB Hub (Biz Two) Singapore 310520
• Toa Payoh HDB Branch Office
  Blk 190 Lorong 6 Toa Payoh, #01-K1 Singapore 310190
• Toa Payoh MRT Station
  510 Lorong 6 Toa Payoh Singapore 319398
• Toa Payoh North PO
  Blk 203 Toa Payoh North, #01-1117\/1119 Singapore 310203

Community gardens fall under the purview of People’s Association (PA) and are managed by the Residents’ Committee (RC) / Residents' Network (RN). For further enquiries, please contact your respective RC / RN.

For Paper Recycling, please contact SG Recycle at https://www.sgrecycle.com/.

For E-Waste Recycling, please contact ALBA at https://alba-ewaste.sg/.

For Food Waste Lockers and Smart Recycling Boxes, please contact https://800super.com.sg/.

This is part of our sustainable efforts as we move towards zero waste.

The information can still be found in lift in-cars and our notice boards. You can also find more information at https://www.btptc.org.sg/

For now, registered subscribers will receive notifications for thermal fogging, lift upgrading programmes and utilities disruption for the whole block. You can register for our free SMS Alert service at https://www.btptc.org.sg/ContactUs/SMSAlert

Please key in greeting@btptc.org.sg if you do not have a valid email address and we will send messages via SMS to your mobile number.

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Filming is allowed upon request to prm@btptc.org.sg and subject to approval by BTPTC.

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