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How much to pay for Service and Conservancy
Charges?
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 Click here to view the S&CC rate.
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When to pay for the Service and Conservancy
Charges?
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Service and Conservancy charges are due on the first of every month. Within that
month, residents may pay at the Town Council offices on any of the working days
in that month. Town Council allows a one month grace period.
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Working Hours of the
Cashiers
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Mondays - Fridays
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8.00am till 5.30 pm |
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Saturdays
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8.00am till 12 pm |
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Bishan Office
Blk 197
Bishan Street 13
#01-585 Singapore 570197
Tel: 6259 6700
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Toa Payoh Office
Blk 125A
Lorong 2 Toa Payoh
#01-134 Singapore 311125
Tel: 6259 6700
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Modes of payment?
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By Cash, Cheques made payable to "Bishan-Toa Payoh Town Council", NETS, GIRO, Credit
Cards, AXS machines, ePayment (Credit Card) and by Auto-Phone Payment through OCBC Bank, DBS Bank or POSB Bank.
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Can the payment of HDB rental charges/installments
be paid at the Town Council offices?
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Yes. However, the Town Council can only accept the charges for the current
month's transaction. For any arrears, residents will have to pay at HDB's
Branch offices as the Town Council offices do not have the information.
HDB Bishan Branch
Blk 512
Bishan St 13
#01-524, S'pore 570512
Tel: 6353 8366 |
HDB Toa Payoh Branch
Blk 190
Lor 6 Toa Payoh
#04-510, S'pore 310190
Tel: 6259 6060 |
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Can payment of carpark fines and PUB bills
be paid at Town Council?
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No. Residents have to pay at HDB Branch Offices and at PUB collection centres respectively |
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Does TC send monthly invoices to residents?
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No, Town Council (TC) does not send out monthly invoices. Instead, TC sends reminders only to households in arrears.
All households will receive an annual statement every April. |
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Why? Telco and Power service providers do.
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Unlike utilities where expenditure varies monthly based on usage, the monthly S&CC rates are fixed depending on the flat-type.
To avoid late payment, residents can choose to pay through GIRO or recurring credit card payment. |
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How can residents check their S&CC payment status?
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Residents can call Town Council at 6259 6700 to check on their S&CC payment status. Alternatively, they can check their
status through any AXS station. |
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The void deck tiles look fine. Why is the
Town Council wasting money rescreeding it? |
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Due to wear & tear, the floor has become porous, broken and cracked. |
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The lift lobby tiles look fine. Why are
you wasting our money replacing them? |
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As some tiles have been badly stained and others are worn out, replacement is required
to preserve the aesthetics of the building. |
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Why the need to re-construct the drains? |
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Uneven drains have resulted in water ponding and a potential breeding area for mosquitoes. |
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Why are your improvement works interrupted
for a long while before you start work again? |
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Sometimes we stop work temporarily because of the schools examination period or
due to extreme weather conditions. But we would resume and complete the works asap. |
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You have poor timing in the execution of
your projects. Why can't the LUP tie-in with the TC R&R to minimise inconvenience
to the residents? |
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The Town Council is aware of the advantages to tie-in our projects with other organisation's
works. However, we do not have access to their work schedule, and there are times,
our projects just cannot wait for such a tie-in. |
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Why is my block repainted in such an awful
colour, and why are we not consulted? |
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The selection of colours for the block went through a few stages of perusal and
approval from different groups of people like grassroots leaders and experts. |
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If residents would like to use the void
deck, badminton court or basketball court for any functions, who should they contact?
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Residents have to apply for the use at any of the two Town Council's offices. Please
note that the use of the space is on a first-come-first-serve basis. To avoid
disappointment, please book the space early. There are
charges that residents
have to pay for. These charges are for the maintenance of the common properties
as well as for the water and electricity. |
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If there are bulky items that need removal,
can the Town Council help?
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The Town Council will provide a free-of-charge removal service for up to 3 items.
Residents can approach our Town Council's offices to fill up the request form
or register on-line, stating the 3 items for removal and fix an appointment.
Please note that these services are provided for residents only, and not for commercial
shops.
The Town Council does not provide removal service for the following items:
- Renovation;
- Moving of house;
- Built-in cabinets;
- Cupboards; and
- Small items (newspapers, boxes, clothings, etc.);
Please give the Town Council
3 working days notice in advance for the removal of bulky items.
Bishan Estate (for Bishan/Thomson/Sin
Ming estates)
Tel: 6259 6700 (Main Line)
Toa Payoh Estate (for Toa Payoh estate)
Tel: 6259 6700 (Main Line)
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If TV reception is not clear, what should
residents do?
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Contact HDB Branch Offices during office hours.
HDB Bishan Branch Office
Blk 512 Bishan Street 13
#01-524 Singapore 570512
Tel: 6353 8366 |
HDB Toa Payoh Branch
Office
Blk 190 Lorong 6 Toa Payoh
#04-510 Singapore 310190
Tel: 6259 6060 |
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Can residents purchase season parking coupons
from the Town Council?
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No. Purchase of season parking coupons is only at HDB Branch Offices. |
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